Last Updated: August 20 2025

Metkalf Home Healthcare LLC (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, mobile application, or any of our home healthcare services.

1. Information We Collect

We collect information to provide you with safe, effective, and personalized care. The types of information we may collect include:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and Emirates ID or passport number.

• Health and Medical Information: Medical history, diagnoses, treatment plans, lab results, and other health-related data necessary for delivering our services.

• Payment Information: Details related to payments for our services, such as transaction history.

• Technical Data: Information about your device and how you interact with our website, including your IP address, browser type, and usage patterns.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services: To schedule appointments, deliver home healthcare services, and manage your care plan.

• To Communicate with You: To send you service confirmations, appointment reminders, and important updates about your care.

• For Billing and Payments: To process payments for our services and manage your account.

• For Legal Compliance: To comply with all applicable laws and regulations, including those set by the Dubai Health Authority (DHA).

• To Improve Our Services: To analyze data to enhance the quality of our services and improve our user experience.

• For Marketing: With your consent, to send you information about new services or special offers we believe may be of interest to you.

3. Disclosure of Your Information

We will not sell, rent, or trade your personal or health information to third parties. We may disclose your information to the following parties only when necessary and in accordance with the law:

• Our Licensed Professionals: We share relevant health information with our DHA-licensed doctors, nurses, and phlebotomists to ensure they can provide you with the best possible care.

• Third-Party Service Providers: We may share information with trusted third parties who assist us with payment processing, data analysis, and technical support, under strict confidentiality agreements.

• Legal Authorities: We may disclose information if required to do so by law or in response to a court order, government request, or other legal process.

4. Data Security

We implement a range of technical and organizational security measures to protect your personal and health information from unauthorized access, use, or disclosure. We use encrypted communication channels, secure servers, and strict access controls to safeguard your data.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to legal and regulatory requirements.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can set your browser to refuse cookies, but please note that some parts of the website may not function properly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Metkalf Home Healthcare LLC
Office 604, Block 3,
Bin Shabib Mall, Baghdad Street,
Al Qusais Industrial Area 1, Dubai, UAE
Email: info@metkalf.ae
Phone: +971 521 080 764