Welcome to Metkalf Home Healthcare LLC. These Terms and Conditions (“Terms”) govern your use of our website and all services provided by us. By accessing our website or booking any of our services, you agree to be bound by these Terms.

1. Service Description

Metkalf Home Healthcare LLC provides a range of professional medical, nursing, and wellness services at the client’s home or a specified location in Dubai, United Arab Emirates. Our services include, but are not limited to, doctor on call, nursing care, physiotherapy, laboratory sample collection, IV therapy, and aesthetic treatments.

2. User Obligations

You agree to:

• Provide accurate, complete, and up-to-date information for all service requests.

• Ensure a safe, clean, and appropriate environment for our healthcare professionals to perform their duties.

• Comply with all instructions given by our staff regarding your care.

• Be responsible for all payments for services rendered.

3. Payments, Cancellations, and Refunds

• Payment: All services must be paid for in full as per the agreed-upon rates. We accept various secure payment methods, which will be specified at the time of booking.

• Cancellations: If you need to cancel or reschedule an appointment, you must do so at least [Insert timeframe, e.g., 24 hours] in advance. Cancellations made after this period may be subject to a cancellation fee.

• Refunds: Refunds are processed in accordance with our refund policy, which is available upon request. Refunds are generally not provided for services that have already been rendered.

4. Medical Disclaimer

Our services are provided by DHA-licensed professionals. However, our services do not constitute emergency medical care. In the event of a medical emergency, you should immediately contact emergency services at 998 or go to the nearest hospital. The information on our website is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

5. Limitation of Liability

To the fullest extent permitted by law, Metkalf Home Healthcare LLC and its employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services or website. Our total liability to you for any damages shall not exceed the amount paid by you for the specific service in question.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Metkalf Home Healthcare LLC and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Governing Law and Jurisdiction

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Dubai.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by updating the “Last Updated” date at the top of this page. Your continued use of our services constitutes your acceptance of the updated Terms.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Metkalf Home Healthcare LLC
Office 604, Block 3,
Bin Shabib Mall, Baghdad Street,
Al Qusais Industrial Area 1, Dubai, UAE
Email: info@metkalf.ae
Phone: +971 521 080 764