Frequently Asked Questions (FAQs)

Find quick answers to common questions about our services, booking process, payments, and at-home healthcare support. We’re here to make your experience with Metkalf smooth, simple, and stress-free.

General Questions

What is Metkalf Home Healthcare?

Metkalf Home Healthcare is a patient-centered provider offering advanced treatments and personalized care directly in your home. Our team of highly qualified specialists delivers empathetic, professional services ranging from routine check-ups to specialized medical support, ensuring your well-being with precision and dedication.

Are your services licensed in the UAE?

Yes, all our services and staff are fully licensed by relevant UAE health authorities, including the Ministry of Health and Prevention (MOHAP) and Dubai Health Authority (DHA), guaranteeing high standards of quality and safety.

Where are your operations based, and do you serve other locations?

Our headquarters are in Dubai, UAE. We primarily serve Dubai and surrounding areas, with plans for expansion. For availability in your location, contact our All-Day Medical Support hotline at +971 521 080 764 or email us at info@metkalf.ae.

How can I get started with Metkalf's services?

Simply contact us via our website contact form, email, or All-Day Medical Support phone line. We’ll guide you through an initial consultation, assess your needs, and set up a personalized care plan—often within the same day.

Service Availability and Scheduling

Do you offer All-Day Medical Support home healthcare services?

Do you offer All-Day Medical Support home healthcare services? Absolutely. Our medical team is available all day for consultations, emergencies, and ongoing care. We also provide flexible options like hourly visits, daily support, or live-in arrangements tailored to your needs. For medical emergencies, you can contact our hotline at +971 521 080 764.

Can I arrange a caregiver or nurse at short notice?

Yes, we prioritize urgent requests. Call our All-Day Medical Support line, and we can typically arrange a qualified specialist within hours, depending on availability and your location in Dubai.

Do you provide doctor's home visits or blood tests at home?

Yes, we offer convenient doctor’s home visits for check-ups and treatments, as well as at-home lab services like blood tests. Schedule through our website or hotline for hassle-free, accurate results without leaving your home.

Can your caregivers accompany patients to hospitals or outside the UAE?

Our licensed specialists can accompany patients to hospital appointments or emergencies within the UAE for continuity of care (though they cannot perform duties inside hospitals). For international travel or escorts outside the UAE, please contact us to discuss customized arrangements.

Care and Support

What types of home care services do you specialize in?

We provide a wide range, including elderly care, post-operative support, chronic condition management, routine check-ups, and advanced treatments. All services are personalized with a focus on empathy, active listening, and shared decision-making.

Do you offer elderly home care services?

Certainly. Our compassionate specialists provide tailored elderly care, including assistance with daily activities, medication management, mobility support, and emotional companionship to enhance quality of life.

If we are not satisfied with the assigned caregiver, can we request a change?

Yes, your satisfaction is our priority. Simply inform our support team, and we’ll arrange a suitable replacement promptly at no extra cost.

How do you handle emergencies?

In emergencies, our caregivers are trained to call 999 immediately, stabilize the situation if possible, and notify family members and our on-call team. We follow strict protocols to ensure swift, professional response.

Payment and Involvement

How are services prescribed and paid for?

Our licensed medical team assesses your needs and prescribes services in line with UAE healthcare regulations. Once your care plan is confirmed, payments can be made easily through cash or card. We ensure transparency in pricing with no hidden charges.

Do family members need to be involved in the care process?

Family involvement is optional but encouraged for emotional support. Our specialists handle all medical and physical aspects, allowing you to maintain your daily routine without disruption.

Can I stop services at any time?

Yes, you can discontinue services with a simple written notice (via email) at least one week in advance. There are no long-term commitments, ensuring flexibility.

Looking for more ?

If your question isn’t covered here, feel free to reach out to us at Metkalf Home Healthcare for personalized assistance. We’re here to support your health journey with care and expertise.

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